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General Terms and Conditions (GTC)

for booking the VisionStays holiday accommodation

1. Scope

These General Terms and Conditions (GTC) apply to the booking and use of the holiday accommodation VisionSatys Deluxe Apartment at Oberlindau 79 in Frankfurt am Main. By booking, the guest accepts these GTC.

2. Booking and conclusion of contract

Bookings for accommodation are binding and can be made via the booking platform Smoobu GmbH, Pappelallee 78/79, 10437 Berlin, Germany. Email: service@smoobu.com. The contract is concluded upon confirmation of the booking by the landlord.

3. Terms of payment

The total amount must be transferred to the specified account no later than 7 days before arrival. Alternatively, payment can be made by credit card.

4. Arrival and departure

  • Check-in: from 11:00 on the day of arrival

  • Check-out: until 15:00 on the day of departure
    Deviations are only possible after prior agreement.

5. Cancellation conditions

  • Full refund:
    Guests will receive a full refund if they cancel at least 30 days prior to check-in.

  • 50% refund:
    If you cancel less than 30 days but at least 7 days before check-in, 50% of the booking amount for all booked nights will be refunded.

  • No refund:
    If you cancel less than 7 days before check-in, the full booking amount for all booked nights will be retained.

  • Special regulation:
    Guests will also receive a full refund if they cancel within 24 hours of booking and check-in is at least 14 days in the future.

Cancellations must be made in writing via email to info@visionstays.de. The date of receipt of the cancellation is decisive.

6. Guest's obligations

The guest undertakes to treat the accommodation and its contents with care, to observe the house rules, and to report any damage immediately. The house rules can be found on the booking confirmation, in the welcome brochure at the accommodation, or via the following link: House rules

7. Liability

The landlord is not liable for the guest's valuables. The guest is fully liable for any damage caused by the guest.

8. Data protection

Personal data will be used exclusively to process the booking and in accordance with legal regulations.

9. Final provisions

Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The laws of the Federal Republic of Germany shall apply.

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